Engineering and Management of IT-based Service Systems (Record no. 52193)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 04266nam a22005055i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 978-3-642-39928-2 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200420220226.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 131019s2014 gw | s |||| 0|eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9783642399282 |
| -- | 978-3-642-39928-2 |
| 082 04 - CLASSIFICATION NUMBER | |
| Call Number | 006.3 |
| 245 10 - TITLE STATEMENT | |
| Title | Engineering and Management of IT-based Service Systems |
| Sub Title | An Intelligent Decision-Making Support Systems Approach / |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | XII, 232 p. 64 illus. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Intelligent Systems Reference Library, |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Remark 2 | Knowledge Management in ITSM: Applying the DIKW Model -- IT Governance Practice in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution -- DSS based IT Service Support Process Reengineering using ITIL: A Case Study -- Managing Cloud Services with IT Service Management practices -- Towards semantic support for business process integration Roberto -- Integrating ERP with Negotiation tools in Supply Chain -- Adaptive Applications: Definition and Usability in IT-based Service Systems Management -- Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management -- Improving Decision-Making for Clinical Research and Health Administration -- Improving IT Service Management with Decision-Making Support Systems. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms. This book pursues the following academic aims: (i) generate a compendium of quality theoretical and applied contributions in Intelligent Decision-Making Support Systems (i-DMSS) for engineering and management IT-based service systems (ITSS); (ii)  diffuse scarce knowledge about foundations, architectures and effective and efficient methods and strategies for successfully planning, designing, building, operating, and evaluating i-DMSS for ITSS, and (iii) create an awareness of, and a bridge between ITSS and i-DMSS academicians and practitioners in the current complex and dynamic engineering and management ITSS organizational. The book presents a collection of 11 chapters referring to relevant topics for both IT service systems and i-DMSS including: problems of selection of IT service providers, optimization of supply chain systems, IT governance decisions, clinical decision support, dynamic user-interface adaptation, re-engineering of processes, and generic decision problems. Advanced IT technologies used in some chapters are:  fuzzy multi-criteria mechanisms, semantic processing, data mining processing, and rough sets. Other chapters report traditional DSS mechanisms but used or suggested to be used in innovative mode for IT service engineering and management tasks. |
| 700 1# - AUTHOR 2 | |
| Author 2 | Mora, Manuel. |
| 700 1# - AUTHOR 2 | |
| Author 2 | Marx G�omez, Jorge. |
| 700 1# - AUTHOR 2 | |
| Author 2 | Garrido, Leonardo. |
| 700 1# - AUTHOR 2 | |
| Author 2 | P�erez, Francisco Cervantes. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://dx.doi.org/10.1007/978-3-642-39928-2 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | eBooks |
| 264 #1 - | |
| -- | Berlin, Heidelberg : |
| -- | Springer Berlin Heidelberg : |
| -- | Imprint: Springer, |
| -- | 2014. |
| 336 ## - | |
| -- | text |
| -- | txt |
| -- | rdacontent |
| 337 ## - | |
| -- | computer |
| -- | c |
| -- | rdamedia |
| 338 ## - | |
| -- | online resource |
| -- | cr |
| -- | rdacarrier |
| 347 ## - | |
| -- | text file |
| -- | |
| -- | rda |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Engineering. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Artificial intelligence. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Computational intelligence. |
| 650 14 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Engineering. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Computational Intelligence. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Artificial Intelligence (incl. Robotics). |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| -- | 1868-4394 ; |
| 912 ## - | |
| -- | ZDB-2-ENG |
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