The Perception of Quality (Record no. 56417)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 02823nam a22005175i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 978-1-4471-6627-6 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200421112037.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 141125s2015 xxk| s |||| 0|eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781447166276 |
| -- | 978-1-4471-6627-6 |
| 082 04 - CLASSIFICATION NUMBER | |
| Call Number | 620.0042 |
| 100 1# - AUTHOR NAME | |
| Author | Kenyon, George N. |
| 245 14 - TITLE STATEMENT | |
| Title | The Perception of Quality |
| Sub Title | Mapping Product and Service Quality to Consumer Perceptions / |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | IX, 265 p. 53 illus. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Remark 2 | Creating a Competitive Advantage -- Defining Quality -- The Value Proposition -- Customer Perceptions -- The Product Design Process -- The Service Design Process -- Measuring Value -- Practical Implications of Customer Perceptions on the Design Process -- Re-Engineering the Process for Perceptions. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Exploring the concept of quality management from a new point of view, this book presents a holistic model of how consumers judge the quality of products. It links consumer perceptions of quality to the design and delivery of the final product, and presents models and methods for improving the quality of these products and services. It offers readers an improved understanding of how and why the design process must consider how the consumer will perceive a product or service. In order to facilitate the presentation and understanding of these concepts, illustrations and case examples are also provided throughout the book. This book provides an invaluable resource for managers, designers, manufacturers, professional practitioners and academics interested in quality management. It also offers a useful supplementary text for marketing and quality management courses. |
| 700 1# - AUTHOR 2 | |
| Author 2 | Sen, Kabir C. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://dx.doi.org/10.1007/978-1-4471-6627-6 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | eBooks |
| 264 #1 - | |
| -- | London : |
| -- | Springer London : |
| -- | Imprint: Springer, |
| -- | 2015. |
| 336 ## - | |
| -- | text |
| -- | txt |
| -- | rdacontent |
| 337 ## - | |
| -- | computer |
| -- | c |
| -- | rdamedia |
| 338 ## - | |
| -- | online resource |
| -- | cr |
| -- | rdacarrier |
| 347 ## - | |
| -- | text file |
| -- | |
| -- | rda |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Engineering. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Marketing. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Engineering design. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Quality control. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Reliability. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Industrial safety. |
| 650 14 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Engineering. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Engineering Design. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Quality Control, Reliability, Safety and Risk. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Marketing. |
| 912 ## - | |
| -- | ZDB-2-ENG |
No items available.