Advances in The Human Side of Service Engineering (Record no. 80083)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03528nam a22005895i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 978-3-319-60486-2 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220801221820.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170619s2018 sz | s |||| 0|eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9783319604862 |
| -- | 978-3-319-60486-2 |
| 082 04 - CLASSIFICATION NUMBER | |
| Call Number | 658.5 |
| 245 10 - TITLE STATEMENT | |
| Title | Advances in The Human Side of Service Engineering |
| Sub Title | Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA / |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. 2018. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | XIII, 240 p. 50 illus. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Advances in Intelligent Systems and Computing, |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions. |
| 700 1# - AUTHOR 2 | |
| Author 2 | Freund, Louis E. |
| 700 1# - AUTHOR 2 | |
| Author 2 | Cellary, Wojciech. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | https://doi.org/10.1007/978-3-319-60486-2 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | eBooks |
| 264 #1 - | |
| -- | Cham : |
| -- | Springer International Publishing : |
| -- | Imprint: Springer, |
| -- | 2018. |
| 336 ## - | |
| -- | text |
| -- | txt |
| -- | rdacontent |
| 337 ## - | |
| -- | computer |
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| -- | rdamedia |
| 338 ## - | |
| -- | online resource |
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| 347 ## - | |
| -- | text file |
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| -- | rda |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Industrial Management. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | User interfaces (Computer systems). |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Human-computer interaction. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Service industries. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Computational intelligence. |
| 650 14 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Industrial Management. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | User Interfaces and Human Computer Interaction. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Services. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Computational Intelligence. |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| -- | 2194-5365 ; |
| 912 ## - | |
| -- | ZDB-2-ENG |
| 912 ## - | |
| -- | ZDB-2-SXE |
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