Advances in The Human Side of Service Engineering (Record no. 80220)
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| fixed length control field | 04041nam a22006015i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 978-3-319-41947-3 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220801221932.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160716s2017 sz | s |||| 0|eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9783319419473 |
| -- | 978-3-319-41947-3 |
| 082 04 - CLASSIFICATION NUMBER | |
| Call Number | 006.3 |
| 245 10 - TITLE STATEMENT | |
| Title | Advances in The Human Side of Service Engineering |
| Sub Title | Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA / |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. 2017. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | XII, 364 p. 114 illus., 76 illus. in color. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Advances in Intelligent Systems and Computing, |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Remark 2 | People-Centered Service Systems -- Cognitive Workload to Performance During Human-Computer Interactions -- Data-Driven Services in Omni-Channel Customer Relations -- Multi-Sided Measurement of Service System -- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services -- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face. . |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions. |
| 700 1# - AUTHOR 2 | |
| Author 2 | Ahram, Tareq Z. |
| 700 1# - AUTHOR 2 | |
| Author 2 | Karwowski, Waldemar. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | https://doi.org/10.1007/978-3-319-41947-3 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | eBooks |
| 264 #1 - | |
| -- | Cham : |
| -- | Springer International Publishing : |
| -- | Imprint: Springer, |
| -- | 2017. |
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| -- | computer |
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| -- | online resource |
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| 347 ## - | |
| -- | text file |
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| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Computational intelligence. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Industrial Management. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Economic sociology. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Operations research. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | User interfaces (Computer systems). |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Human-computer interaction. |
| 650 14 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Computational Intelligence. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Industrial Management. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Economic Sociology. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Operations Research and Decision Theory. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | User Interfaces and Human Computer Interaction. |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| -- | 2194-5365 ; |
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| -- | ZDB-2-SXE |
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