Chatbot Research and Design (Record no. 89918)
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000 -LEADER | |
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fixed length control field | 05015nam a22006495i 4500 |
001 - CONTROL NUMBER | |
control field | 978-3-030-68288-0 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | DE-He213 |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20240730175408.0 |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
fixed length control field | cr nn 008mamaa |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 210202s2021 sz | s |||| 0|eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9783030682880 |
-- | 978-3-030-68288-0 |
024 7# - OTHER STANDARD IDENTIFIER | |
Standard number or code | 10.1007/978-3-030-68288-0 |
Source of number or code | doi |
050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | QA76.9.N38 |
072 #7 - SUBJECT CATEGORY CODE | |
Subject category code | UYQL |
Source | bicssc |
072 #7 - SUBJECT CATEGORY CODE | |
Subject category code | COM073000 |
Source | bisacsh |
072 #7 - SUBJECT CATEGORY CODE | |
Subject category code | UYQL |
Source | thema |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 006.35 |
Edition number | 23 |
245 10 - TITLE STATEMENT | |
Title | Chatbot Research and Design |
Medium | [electronic resource] : |
Remainder of title | 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers / |
Statement of responsibility, etc. | edited by Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg. |
250 ## - EDITION STATEMENT | |
Edition statement | 1st ed. 2021. |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
Place of production, publication, distribution, manufacture | Cham : |
Name of producer, publisher, distributor, manufacturer | Springer International Publishing : |
-- | Imprint: Springer, |
Date of production, publication, distribution, manufacture, or copyright notice | 2021. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | XII, 219 p. 34 illus., 18 illus. in color. |
Other physical details | online resource. |
336 ## - CONTENT TYPE | |
Content type term | text |
Content type code | txt |
Source | rdacontent |
337 ## - MEDIA TYPE | |
Media type term | computer |
Media type code | c |
Source | rdamedia |
338 ## - CARRIER TYPE | |
Carrier type term | online resource |
Carrier type code | cr |
Source | rdacarrier |
347 ## - DIGITAL FILE CHARACTERISTICS | |
File type | text file |
Encoding format | |
Source | rda |
490 1# - SERIES STATEMENT | |
Series statement | Information Systems and Applications, incl. Internet/Web, and HCI, |
International Standard Serial Number | 2946-1642 ; |
Volume/sequential designation | 12604 |
505 0# - FORMATTED CONTENTS NOTE | |
Formatted contents note | Chatbot UX and User Perceptions -- Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer -- Too Informal? How a Chatbot's Communication Style Affects Brand Attitude and Quality of Interaction -- User Perception of Text-Based Chatbot Personality -- The Ontological Classification of Conversational Agents. An Adaptation of Piaget's Equilibration Theory -- Show, Don't Tell. Reflections on the Design of Multi-modal Conversational Interfaces -- Social and Relational Chatbots -- Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot -- "I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature Review -- Grätzelbot: Social Companion Technology for Community Building among University Freshmen -- Chatbot Applications -- Heuristic Evaluation of COVID-19 Chatbots -- Go to Chapter X to Explore Interactive Narrative on Smart Assistants -- Conversational Agents to Promote Children's Verbal Communication Skills -- Chatbots for CustomerService -- More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services -- Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers -- Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys. |
520 ## - SUMMARY, ETC. | |
Summary, etc. | This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Natural language processing (Computer science). |
9 (RLIN) | 4741 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Computer engineering. |
9 (RLIN) | 10164 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Computer networks . |
9 (RLIN) | 31572 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Logic programming. |
9 (RLIN) | 2730 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Computer science. |
9 (RLIN) | 9832 |
650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Natural Language Processing (NLP). |
9 (RLIN) | 31587 |
650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Computer Engineering and Networks. |
9 (RLIN) | 116639 |
650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Logic in AI. |
9 (RLIN) | 33012 |
650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Theory of Computation. |
9 (RLIN) | 116640 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Følstad, Asbjørn. |
Relator term | editor. |
Relationship | edt |
-- | http://id.loc.gov/vocabulary/relators/edt |
9 (RLIN) | 116641 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Araujo, Theo. |
Relator term | editor. |
Relationship | edt |
-- | http://id.loc.gov/vocabulary/relators/edt |
9 (RLIN) | 116642 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Papadopoulos, Symeon. |
Relator term | editor. |
Relationship | edt |
-- | http://id.loc.gov/vocabulary/relators/edt |
9 (RLIN) | 116643 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Law, Effie L.-C. |
Relator term | editor. |
Relationship | edt |
-- | http://id.loc.gov/vocabulary/relators/edt |
9 (RLIN) | 116644 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Luger, Ewa. |
Relator term | editor. |
Relationship | edt |
-- | http://id.loc.gov/vocabulary/relators/edt |
9 (RLIN) | 116645 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Goodwin, Morten. |
Relator term | editor. |
Relationship | edt |
-- | http://id.loc.gov/vocabulary/relators/edt |
9 (RLIN) | 116646 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Brandtzaeg, Petter Bae. |
Relator term | editor. |
Relationship | edt |
-- | http://id.loc.gov/vocabulary/relators/edt |
9 (RLIN) | 116647 |
710 2# - ADDED ENTRY--CORPORATE NAME | |
Corporate name or jurisdiction name as entry element | SpringerLink (Online service) |
9 (RLIN) | 116648 |
773 0# - HOST ITEM ENTRY | |
Title | Springer Nature eBook |
776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
Relationship information | Printed edition: |
International Standard Book Number | 9783030682873 |
776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
Relationship information | Printed edition: |
International Standard Book Number | 9783030682897 |
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
Uniform title | Information Systems and Applications, incl. Internet/Web, and HCI, |
International Standard Serial Number | 2946-1642 ; |
Volume/sequential designation | 12604 |
9 (RLIN) | 116649 |
856 40 - ELECTRONIC LOCATION AND ACCESS | |
Uniform Resource Identifier | <a href="https://doi.org/10.1007/978-3-030-68288-0">https://doi.org/10.1007/978-3-030-68288-0</a> |
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912 ## - | |
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912 ## - | |
-- | ZDB-2-LNC |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | eBooks-Lecture Notes in CS |
No items available.