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Dynamic Quality Management for Cloud Labor Services [electronic resource] : Methods and Applications for Gaining Reliable Work Results with an On-Demand Workforce / by Robert Kern.

By: Kern, Robert [author.].
Contributor(s): SpringerLink (Online service).
Material type: materialTypeLabelBookSeries: Lecture Notes in Business Information Processing: 192Publisher: Cham : Springer International Publishing : Imprint: Springer, 2014Description: XVI, 215 p. 49 illus. online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9783319097763.Subject(s): Business | Organization | Planning | Mathematical statistics | Quality control | Reliability | Industrial safety | Business and Management | Organization | Quality Control, Reliability, Safety and Risk | Information Systems Applications (incl. Internet) | Probability and Statistics in Computer ScienceAdditional physical formats: Printed edition:: No titleDDC classification: 658.1 Online resources: Click here to access online
Contents:
Part I Introduction -- 1 Introduction -- Part II Fundamentals of Cloud Labor Services -- 2 Cloud Labor Services -- 3 Quality Management for Cloud Labor Services -- Part III Dynamic Quality Management for Cloud Labor Services -- 4 Statistical Quality Control -- 5 Core Model -- 6 Model Variations -- Part IV Evaluation and Case Studies -- 7 Toolkit Development -- 8 Evaluation of Core Model -- 9 Evaluation of Model Variations -- Part V Conclusion -- 10 Conclusion.
In: Springer eBooksSummary: How can a scalable and efficient quality management mechanism for cloud labor services be designed in a way that it delivers results with a well-defined level of quality to the requester? Cloud labor services are a specific form of crowdsourcing: A coordination platform serves as an interface between requesters who need to get work done and a large crowd of workers who want to perform work. An early example of such a platform is Amazon's Web marketplace Mturk, on which service requesters can publish open calls for so-called human intelligence tasks (HITs). Robert Kern's work makes a considerable contribution toward solving the quality problem for scalable human work. On the basis of a comprehensive framework of cloud labor, he develops a set of methods to conceptually measure and aggregate the quality of human work results, implements a platform to put those methods to work, and evaluates their application in a number of very compelling, real-world scenarios successfully combining concepts from statistics, information technology, and management. Reading this book will be beneficial to novices in cloud labor services looking for orientation in this new field as well as to advanced researchers and practitioners developing cloud quality concepts.
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Part I Introduction -- 1 Introduction -- Part II Fundamentals of Cloud Labor Services -- 2 Cloud Labor Services -- 3 Quality Management for Cloud Labor Services -- Part III Dynamic Quality Management for Cloud Labor Services -- 4 Statistical Quality Control -- 5 Core Model -- 6 Model Variations -- Part IV Evaluation and Case Studies -- 7 Toolkit Development -- 8 Evaluation of Core Model -- 9 Evaluation of Model Variations -- Part V Conclusion -- 10 Conclusion.

How can a scalable and efficient quality management mechanism for cloud labor services be designed in a way that it delivers results with a well-defined level of quality to the requester? Cloud labor services are a specific form of crowdsourcing: A coordination platform serves as an interface between requesters who need to get work done and a large crowd of workers who want to perform work. An early example of such a platform is Amazon's Web marketplace Mturk, on which service requesters can publish open calls for so-called human intelligence tasks (HITs). Robert Kern's work makes a considerable contribution toward solving the quality problem for scalable human work. On the basis of a comprehensive framework of cloud labor, he develops a set of methods to conceptually measure and aggregate the quality of human work results, implements a platform to put those methods to work, and evaluates their application in a number of very compelling, real-world scenarios successfully combining concepts from statistics, information technology, and management. Reading this book will be beneficial to novices in cloud labor services looking for orientation in this new field as well as to advanced researchers and practitioners developing cloud quality concepts.

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