DYCHE,J <br/><br/>
CRM HANDBOOK: BUSINESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT 

 - NEW DELHI  PEARSON  2002 
 - xxiv+307p.,24x18Cms 
<br/><br/><label>ISBN: </label>8178085682 
<br/><br/><label>Dewey Class. No.: </label>658 D996