KLASSEN, R.D. <br/><br/>
CASES IN OPERATIONS MANAGEMENT : BUILDING CUSTOMER VALUE THROUGH WORLD-CLASS OPE 

 - Los Angeles  Sage Publication  2008 
 - x+423p.24x5Cms, 
<br/><br/><label>ISBN: </label>8178298641 
<br/><br/><label>Dewey Class. No.: </label>658.5 K63