GREENBERG, P. <br/><br/>
CRM AT THE SPEED OF LIGHT: SOCIAL CRM STRATEGIES, TOOLS, AND TECHNIQUES FOR ENGA 

 - 4 
 - NEW DELHI  Tata McGraw-Hill  2010 
 - xxvi+662p.,23x15Cms 
<br/><br/><label>ISBN: </label>0070702527 
<br/><br/><label>Dewey Class. No.: </label>658.403 G795