Advances in the Human Side of Service Engineering Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA / [electronic resource] :
edited by Christine Leitner, Walter Ganz, Debra Satterfield, Clara Bassano.
- 1st ed. 2021.
- XVI, 529 p. 114 illus., 58 illus. in color. online resource.
- Lecture Notes in Networks and Systems, 266 2367-3389 ; .
- Lecture Notes in Networks and Systems, 266 .
This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations. .
9783030808402
10.1007/978-3-030-80840-2 doi
Industrial Management. Technological innovations. User interfaces (Computer systems). Human-computer interaction. Science—Social aspects. Industrial Management. Innovation and Technology Management. User Interfaces and Human Computer Interaction. Science and Technology Studies.