eGovernment -- Enterprise Architectures in E-Governments Studies: Why, What and How -- An e-Government Implementation Framework: a developing country case study -- Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana -- Toward employee-driven digital innovation in public organizations through the use of action design research -- A Systematic Review of Implementation Challenges in Public E-Procurement -- eHealth -- Barriers for user acceptance of mobile health applications for diabetic patients: Applying the UTAUT model -- Impact of socio-demographic factors on the acceptance of Information Communication and Technology (ICT) for diabetes self-care -- Categorization of Factors Influencing Community Health Workers from a Socio-Technical Systems Perspective -- Accuracy of Consumer Wearable Health Device Data: A Systematic Literature Review -- Gamification in Healthcare: Motivating South Africans to Exercise -- A Twitter Social Network Analysis Based on Graph and Network Theory: The South African Health Insurance Bill Case -- Security -- Cyber-harassment victimization among South African LGBTQIA+ youth -- Online identity theft on consumer purchase intention: A mediating role of online security and privacy concern -- On the Ethics of Using Publicly-Available Data.-Social Media -- Introducing the Media Use Behaviour Conceptual Framework -- The Town Square in your Pocket: Exploring Four Metaphors of Social Media -- How Can Critical Thinking be Used to Assess the Credibility of Online Information? -- An analysis of problematic media use and technology use addiction scales - what are they actually assessing? -- A Systematic Review On Fake News Themes Reported In Literature -- The Use of Critical Thinking to Identify Fake News: A Systematic Literature Review -- A Conceptual Model of the Challenges of Social Media Big Data for Citizen e-Participation: A Systematic Review -- Knowledge and Knowledge Management -- Knowledge transfer in science education: the case for usability-based knowledge visualisation guidelines -- A Knowledge Asset Management Implementation Framework for Information Systems Outsourcing Projects -- A Conceptual Knowledge Visualisation Framework for Transfer of Knowledge: an Organisational Context -- ICT and Gender Equality and Development -- Can Technology be leveraged for Bridging the Rural-Urban Divide? -- Exploring the socio-economic determinants of Internet Usage in Nigeria: a micro-spatial approach -- Enablers and barriers for mobile commerce and banking services among the elderly in developing countries: A systematic review -- A methodology for addressing the second-leveldigital divide -- Investigating Aid Effectiveness in Developing Countries: The Case of Nepal -- The Influence of Culture on Women's IT Career Choices -- Exploring Digital Competence Requirements for Junior Financial Analysts in the UK Banking Industry -- Conceptualizations of E-recruitment: A Literature Review and Analysis -- Alumni reflections on gender equality in the ICT context -- Information Systems for Governance -- An Ordinance-Tweet Mining App to Disseminate Urban Policy Knowledge for Smart Governance -- A Multistakeholder-Centric Data Analytics Governance Framework for Medication Adherence and Improvement in Rural settings -- Experimental Application of Machine Learning on Financial Inclusion Data for Governance in Eswatini.-User Experience and Usability -- How quickly can we predict users' ratings on aesthetic evaluations of websites? Employing machine learning on eye-tracking data -- Designing for Positive Emotional Responses in Users of Interactive Digital Technologies: A Systematic Literature Review -- A methodology to compare the usability of information systems.

This two-volume set constitutes the proceedings of the 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, held in Skukuza, South Africa, in April 2020.* The total of 80 full and 7 short papers presented in these volumes were carefully reviewed and selected from 191 submissions. The papers are organized in the following topical sections: Part I: block chain; fourth industrial revolution; eBusiness; business processes; big data and machine learning; and ICT and education Part II: eGovernment; eHealth; security; social media; knowledge and knowledge management; ICT and gender equality and development; information systems for governance; and user experience and usability *Due to the global COVID-19 pandemic and the consequential worldwide imposed travel restrictions and lockdown, the I3E 2020 conference event scheduled to take place in Skukuza, South Africa, was unfortunately cancelled.