000 00387nam a2200133Ia 4500
008 190711s9999 xx 000 0 und d
020 _a978812652805
082 _a658 Z69
100 _aZIKMUND, W.G.
245 0 _aCUSTOMER RELATIONSHIP MANAGEMENT: INTEGRATING MARKETING STRATEGY AND INFORMATION
260 _aNEW DELHI
_bWiley
_c2010
300 _axix+179p.,24x18Cms.
942 _cBK
_2DDC
999 _c40691
_d40691