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| 008 | 190711s9999 xx 000 0 und d | ||
| 020 | _a978812034056 | ||
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| 100 | _aGROVER, V. | ||
| 245 | 0 | _aBUSINESS PROCESS TRANSFORMATION | |
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_aNEW DELHI _bPHI _c2010 |
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