000 04700nam a22005295i 4500
001 978-3-662-43437-6
003 DE-He213
005 20200420211747.0
007 cr nn 008mamaa
008 140731s2014 gw | s |||| 0|eng d
020 _a9783662434376
_9978-3-662-43437-6
024 7 _a10.1007/978-3-662-43437-6
_2doi
050 4 _aHD30.23
072 7 _aKJT
_2bicssc
072 7 _aKJMD
_2bicssc
072 7 _aBUS049000
_2bisacsh
082 0 4 _a658.40301
_223
245 1 0 _aManaging Service Productivity
_h[electronic resource] :
_bUsing Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance /
_cedited by Ali Emrouznejad, Emilyn Cabanda.
264 1 _aBerlin, Heidelberg :
_bSpringer Berlin Heidelberg :
_bImprint: Springer,
_c2014.
300 _aXVIII, 394 p. 71 illus., 38 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aInternational Series in Operations Research & Management Science,
_x0884-8289 ;
_v215
505 0 _aManaging Service Productivity using Data Envelopment Analysis -- Development of Assessment Model for Research Efficiency of Universities -- Incorporating intra- and inter-input/output weight restrictions in piece-wise linear DEA: an application to the assessment of the research activity in higher education -- Estimating the efficiency of healthcare facilities providing HIV/AIDS treatment in Zambia: a data envelopment approach -- Benchmarking in healthcare: an approach based on closest targets -- Service Enterprise Productivity in Action (SEPIA) -- Using Data Envelopment Analysis to Measure Good Governance -- Measuring the performance of service organisations and the effects of privatisation on performance: Evidence from the Greek Citizen Service Centres -- How (In)efficient are Brazilian Courts? Measuring it with DEA -- Cost Efficiency and Market Power: A test of quiet life and related hypotheses in Indonesian banking industry -- Internal Structure of Service Organization ─ From Multi-Activity Financial Institutions to Network Structure Hotels -- Application of DEA in the Electricity Sector: The Case of Meralco Distribution Sectors -- Improving energy efficiency of walnut production using data envelopment analysis approach -- Service Productivity in IT: A Network Efficiency Measure with Application to Communication -- Performance Evaluation of Software Development Projects: A Case Study on an Information Technology (IT) Company in India -- Measuring efficiency of Urban Transport -- Sustainable Development of Air Traffic Control: Moving from Airspace Complexity to Airspace Efficiency -- Measuring and Managing the Productivity of U.S. Public Transit Systems: An Unoriented Network DEA -- Using DEA to Improve the Efficiency of Pupil Transportation.
520 _aThis volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability, and quality and effectiveness of service deliveries. A free trial version of the World's leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
650 0 _aBusiness.
650 0 _aProduction management.
650 0 _aOperations research.
650 0 _aDecision making.
650 0 _aManagement science.
650 1 4 _aBusiness and Management.
650 2 4 _aOperation Research/Decision Theory.
650 2 4 _aOperations Research, Management Science.
650 2 4 _aOperations Management.
700 1 _aEmrouznejad, Ali.
_eeditor.
700 1 _aCabanda, Emilyn.
_eeditor.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9783662434369
830 0 _aInternational Series in Operations Research & Management Science,
_x0884-8289 ;
_v215
856 4 0 _uhttp://dx.doi.org/10.1007/978-3-662-43437-6
912 _aZDB-2-SBE
942 _cEBK
999 _c51037
_d51037