000 04171nam a22005535i 4500
001 978-88-470-2838-8
003 DE-He213
005 20200420211749.0
007 cr nn 008mamaa
008 130321s2013 it | s |||| 0|eng d
020 _a9788847028388
_9978-88-470-2838-8
024 7 _a10.1007/978-88-470-2838-8
_2doi
050 4 _aHD9980-9990
072 7 _aKNS
_2bicssc
072 7 _aBUS070080
_2bisacsh
082 0 4 _a338.4
_223
245 1 0 _aNew Business Models and Value Creation: A Service Science Perspective
_h[electronic resource] /
_cedited by Lino Cinquini, Alberto Di Minin, Riccardo Varaldo.
264 1 _aMilano :
_bSpringer Milan :
_bImprint: Springer,
_c2013.
300 _aXVI, 214 p.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aSxi - Springer per l'Innovazione / Sxi - Springer for Innovation,
_x2239-2688 ;
_v8
505 0 _aIntroduction -- PART 1: THE FUNDAMENTAL OF SERVICE SCIENCE -- 1 Service Science: on reflection -- 2 Product servitization -- 3 Business model innovation paths -- 4 The transformation of the business model: business modelling -- 5 The user-led innovation. The final users involvement in value co-creation in services industries -- 6 Models of performance and value measurement in service system -- PART 2: INNOVATIVE EXPERIENCES IN SERVICE MANAGEMENT MODELS -- 7 ICTs as a condition and as an enabling driver of Service Science in Italy -- 8 The challenge of healthcare services: between process standardization and service customization -- 9 Home healthcare services: an educative case for the development of a "service-dominant-logic" approach in the marketing of high tech services -- 10 The management and governance of new service models in the environmental and energy sectors.
520 _aThe contemporary economic landscape features the prevalence of the service sector in economic systems, the pervasive servitisation of manufacturing, innovations in traditional business models and new value creation models, thanks to the new possibilities offered by the web, ICT and other enabling technologies. In this evolving context, this book provides qualified contributions on the topic of service science from a managerial perspective. A multidisciplinary perspective is adopted, dealing with both the structural-technological and dynamic-relational aspects of managing complexity. In addressing the contribution that service science can make to business value creation, this book covers relevant issues such as product servitisation, business modelling, value cocreation with customers, performance measures and the role of ICT. It also presents some innovative experiences of management models in service organisations operating in the environmental, energy and health-care sectors. This book aims to enhance the value of the results of research intertwined with the development of a new training curriculum started four years ago at the Scuola Superiore Sant'Anna of Pisa (Italy) with the evolution of the "Master in Management of Innovation" into the new "Master in Management, Innovation and Service Engineering" (MAINS).
650 0 _aBusiness.
650 0 _aService industries.
650 0 _aE-commerce.
650 0 _aEngineering economics.
650 0 _aEngineering economy.
650 0 _aEnvironmental management.
650 1 4 _aBusiness and Management.
650 2 4 _aServices.
650 2 4 _aEngineering Economics, Organization, Logistics, Marketing.
650 2 4 _ae-Commerce/e-business.
650 2 4 _aEnvironmental Management.
700 1 _aCinquini, Lino.
_eeditor.
700 1 _aMinin, Alberto Di.
_eeditor.
700 1 _aVaraldo, Riccardo.
_eeditor.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9788847028371
830 0 _aSxi - Springer per l'Innovazione / Sxi - Springer for Innovation,
_x2239-2688 ;
_v8
856 4 0 _uhttp://dx.doi.org/10.1007/978-88-470-2838-8
912 _aZDB-2-SBE
942 _cEBK
999 _c51173
_d51173