000			03937nam a22004935i 4500
001			978-3-319-06453-6
003			DE-He213
005			20200420211752.0
007			cr nn 008mamaa
008			140613s2014 gw | s |||| 0|eng d
020			_a9783319064536 _9978-3-319-06453-6
024	7		_a10.1007/978-3-319-06453-6 _2doi
050		4	_aHD28-70
072		7	_aKJC _2bicssc
072		7	_aBUS041000 _2bisacsh
082	0	4	_a658.4092 _223
245	1	0	_aAction-Based Quality Management _h[electronic resource] : _bStrategy and Tools for Continuous Improvement / _cedited by Marta Peris-Ortiz, Jos�e �Alvarez-Garc�ia.
264		1	_aCham : _bSpringer International Publishing : _bImprint: Springer, _c2014.
300			_aX, 196 p. 22 illus., 13 illus. in color. _bonline resource.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_atext file _bPDF _2rda
505	0		_aCh 1 Quality Management and Performance in the Hospitality Sector -- Ch 2 TQM as an Action-Based Management Philosophy -- Ch 3 An Application of SERVQUAL Model in Terms of Chaves -- Ch 4 Management by Process -- Ch 5 Eco-Management and Audit Scheme -- Ch 6 The Use of Information on Quality Related Costs in Portuguese Companies -- Ch 7 Process Approach, Quality Management and Key Business Results -- Ch 8 Quality Management Systems and the use of High Involvement Human Resource Management Practice -- Ch 9 Implementing Multiple Management Systems -- Ch 10 Interdependence and Relationship of the Principles and Practices in Total Quality Management -- Ch 11 Student Perception of Quality in Higher Education Institutions -- Ch 12 A New Methodology Based on Genetic Algorithms to Increase Quality and Performance in Currency Markets.
520			_aFeaturing case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management, and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP), and the EFQM excellence model, impacts a firm's performance, enhances productivity and innovation, and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
650		0	_aBusiness.
650		0	_aLeadership.
650		0	_aManagement.
650		0	_aIndustrial management.
650		0	_aProduction management.
650	1	4	_aBusiness and Management.
650	2	4	_aBusiness Strategy/Leadership.
650	2	4	_aOperations Management.
650	2	4	_aInnovation/Technology Management.
700	1		_aPeris-Ortiz, Marta. _eeditor.
700	1		_a�Alvarez-Garc�ia, Jos�e. _eeditor.
710	2		_aSpringerLink (Online service)
773	0		_tSpringer eBooks
776	0	8	_iPrinted edition: _z9783319064529
856	4	0	_uhttp://dx.doi.org/10.1007/978-3-319-06453-6
912			_aZDB-2-SBE
942			_cEBK
999			_c51318 _d51318