000 | 03206nam a22005535i 4500 | ||
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001 | 978-3-319-03710-3 | ||
003 | DE-He213 | ||
005 | 20200420221300.0 | ||
007 | cr nn 008mamaa | ||
008 | 140110s2014 gw | s |||| 0|eng d | ||
020 |
_a9783319037103 _9978-3-319-03710-3 |
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024 | 7 |
_a10.1007/978-3-319-03710-3 _2doi |
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050 | 4 | _aTA169.7 | |
050 | 4 | _aT55-T55.3 | |
050 | 4 | _aTA403.6 | |
072 | 7 |
_aTGPR _2bicssc |
|
072 | 7 |
_aTEC032000 _2bisacsh |
|
082 | 0 | 4 |
_a658.56 _223 |
100 | 1 |
_aGonz�alez-Prida D�iaz, Vicente. _eauthor. |
|
245 | 1 | 0 |
_aAfter-sales Service of Engineering Industrial Assets _h[electronic resource] : _bA Reference Framework for Warranty Management / _cby Vicente Gonz�alez-Prida D�iaz, Adolfo Crespo M�arquez. |
264 | 1 |
_aCham : _bSpringer International Publishing : _bImprint: Springer, _c2014. |
|
300 |
_aXXII, 318 p. 106 illus., 4 illus. in color. _bonline resource. |
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336 |
_atext _btxt _2rdacontent |
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337 |
_acomputer _bc _2rdamedia |
||
338 |
_aonline resource _bcr _2rdacarrier |
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347 |
_atext file _bPDF _2rda |
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505 | 0 | _a1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions. | |
520 | _aThis book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.  "After-sales Service of Engineering Industrial Assets" comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management. | ||
650 | 0 | _aEngineering. | |
650 | 0 | _aManagement. | |
650 | 0 | _aIndustrial management. | |
650 | 0 | _aEngineering economics. | |
650 | 0 | _aEngineering economy. | |
650 | 0 | _aQuality control. | |
650 | 0 | _aReliability. | |
650 | 0 | _aIndustrial safety. | |
650 | 1 | 4 | _aEngineering. |
650 | 2 | 4 | _aQuality Control, Reliability, Safety and Risk. |
650 | 2 | 4 | _aEngineering Economics, Organization, Logistics, Marketing. |
650 | 2 | 4 | _aInnovation/Technology Management. |
700 | 1 |
_aCrespo M�arquez, Adolfo. _eauthor. |
|
710 | 2 | _aSpringerLink (Online service) | |
773 | 0 | _tSpringer eBooks | |
776 | 0 | 8 |
_iPrinted edition: _z9783319037097 |
856 | 4 | 0 | _uhttp://dx.doi.org/10.1007/978-3-319-03710-3 |
912 | _aZDB-2-ENG | ||
942 | _cEBK | ||
999 |
_c53130 _d53130 |