000			02340nam a22005295i 4500
001			978-3-319-00897-4
003			DE-He213
005			20200421111654.0
007			cr nn 008mamaa
008			140802s2015 gw | s |||| 0|eng d
020			_a9783319008974 _9978-3-319-00897-4
024	7		_a10.1007/978-3-319-00897-4 _2doi
050		4	_aTK5102.9
050		4	_aTA1637-1638
050		4	_aTK7882.S65
072		7	_aTTBM _2bicssc
072		7	_aUYS _2bicssc
072		7	_aTEC008000 _2bisacsh
072		7	_aCOM073000 _2bisacsh
082	0	4	_a621.382 _223
100	1		_aKopparapu, Sunil Kumar. _eauthor.
245	1	0	_aNon-Linguistic Analysis of Call Center Conversations _h[electronic resource] / _cby Sunil Kumar Kopparapu.
264		1	_aCham : _bSpringer International Publishing : _bImprint: Springer, _c2015.
300			_aXII, 83 p. 47 illus., 26 illus. in color. _bonline resource.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_atext file _bPDF _2rda
490	1		_aSpringerBriefs in Electrical and Computer Engineering, _x2191-8112
505	0		_aOverview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
520			_aThe book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
650		0	_aEngineering.
650		0	_aComputational linguistics.
650		0	_aLinguistics.
650	1	4	_aEngineering.
650	2	4	_aSignal, Image and Speech Processing.
650	2	4	_aLanguage Translation and Linguistics.
650	2	4	_aLinguistics, general.
710	2		_aSpringerLink (Online service)
773	0		_tSpringer eBooks
776	0	8	_iPrinted edition: _z9783319008967
830		0	_aSpringerBriefs in Electrical and Computer Engineering, _x2191-8112
856	4	0	_uhttp://dx.doi.org/10.1007/978-3-319-00897-4
912			_aZDB-2-ENG
942			_cEBK
999			_c54596 _d54596