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001 978-3-642-36356-6
003 DE-He213
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008 130202s2013 gw | s |||| 0|eng d
020 _a9783642363566
_9978-3-642-36356-6
024 7 _a10.1007/978-3-642-36356-6
_2doi
050 4 _aHF54.5-54.56
072 7 _aKJQ
_2bicssc
072 7 _aUF
_2bicssc
072 7 _aBUS083000
_2bisacsh
072 7 _aCOM039000
_2bisacsh
082 0 4 _a650
_223
082 0 4 _a658.05
_223
245 1 0 _aExploring Services Science
_h[electronic resource] :
_b4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings /
_cedited by Jo�ao Falc�ao e Cunha, Mehdi Snene, Henriqueta N�ovoa.
264 1 _aBerlin, Heidelberg :
_bSpringer Berlin Heidelberg :
_bImprint: Springer,
_c2013.
300 _aXII, 343 p. 76 illus.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aLecture Notes in Business Information Processing,
_x1865-1348 ;
_v143
505 0 _aStrategic Reorientation and Influences on Business-IT Alignment: Case Study of a Luxembourgish Financial Services Provider -- A Service Oriented Simulation Architecture for Intelligent Building Management -- Capabilities in Systems Engineering: An Overview -- Applying the Lead User Method for Designing e-Services - Practical Techniques and Experiences -- Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its Adoption -- Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining -- Modeling ITIL Business Motivation Model in ArchiMate -- Service Science: A Service System Design Science Research Method? -- Modeling Service Relationships for Service Networks -- Evaluating the IT Strategic Plan for the Public Administration in Portugal -- Open Semantic Service Networks: Modeling and Analysis -- Ontological Representation and Governance of Business Semantics in Compliant Service Networks -- Simulation-Based Quantification of Business Impacts Caused by Service Incidents -- IT Governance Mechanisms: A Literature Review -- A Model-Driven Environment for Service Design, Simulation and Prototyping -- Towards a Taxonomy of Service Design Methods and Tools -- A Survey of Tool Support for the Animation of IT Services Process Models Execution -- Factors Influencing the Internationalization of Services Firms: The Case of Design, Engineering and Architecture Consulting Firms -- A Proposal for a Mobile Ticketing Solution for Metropolitan Area of Oporto Public Transport -- Benchmarking as a Development Tool in Healthcare -- Towards an Ontology and Modeling Approach for Service Science -- Extended DEMO-Based SLAs to Specify Customers' Expectations -- Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling -- A Model for Open, On-Demand, Collaborative Education for Service Science -- Factors Influencing Purchase Intention of Private Label Products: The Case of Smartphones -- Media Sharing in Situated Displays: Service Design Lessons from Existing Practices with Paper Leaflets -- Towards a Personal Relationship-Based Assignment of Client Representatives to Accounts -- Future Deployment of Technology in Healthcare Services - A Delphi Approach.
520 _aService science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed proceedings of the 4th International Conference on Exploring Services Science (IESS), held in Porto, Portugal, in February 2013. This year, the conference theme was Enhancing Service System Fundamentals and Experiences, chosen to address the current need to explore enhanced methods, approaches, and techniques for a more sustainable and comprehensive economy and society. The 19 full and 9 short papers accepted for IESS were selected from 78 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management, as well as the application of services in information technology, business, healthcare, and transportation.
650 0 _aBusiness.
650 0 _aInformation technology.
650 0 _aBusiness
_xData processing.
650 0 _aSoftware engineering.
650 0 _aInformation storage and retrieval.
650 0 _aApplication software.
650 1 4 _aBusiness and Management.
650 2 4 _aIT in Business.
650 2 4 _aInformation Systems Applications (incl. Internet).
650 2 4 _aInformation Storage and Retrieval.
650 2 4 _aSoftware Engineering.
650 2 4 _aComputer Appl. in Administrative Data Processing.
700 1 _aFalc�ao e Cunha, Jo�ao.
_eeditor.
700 1 _aSnene, Mehdi.
_eeditor.
700 1 _aN�ovoa, Henriqueta.
_eeditor.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9783642363559
830 0 _aLecture Notes in Business Information Processing,
_x1865-1348 ;
_v143
856 4 0 _uhttp://dx.doi.org/10.1007/978-3-642-36356-6
912 _aZDB-2-SCS
942 _cEBK
999 _c56498
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