000 04172nam a22005655i 4500
001 978-3-319-16271-3
003 DE-He213
005 20200421112048.0
007 cr nn 008mamaa
008 150605s2015 gw | s |||| 0|eng d
020 _a9783319162713
_9978-3-319-16271-3
024 7 _a10.1007/978-3-319-16271-3
_2doi
050 4 _aTA177.4-185
072 7 _aTBC
_2bicssc
072 7 _aKJMV
_2bicssc
072 7 _aTEC000000
_2bisacsh
082 0 4 _a658.5
_223
100 1 _aRahman, Anisur.
_eauthor.
245 1 0 _aLong Term Warranty and After Sales Service
_h[electronic resource] :
_bConcept, Policies and Cost Models /
_cby Anisur Rahman, Gopinath Chattopadhyay.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2015.
300 _aXVI, 113 p. 23 illus., 13 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aSpringerBriefs in Applied Sciences and Technology,
_x2191-530X
505 0 _aIntroduction to Long-Term Warranty and After-Sales Service -- Lifetime Warranties : Policies and Cost Models -- Used Second-hand Product Warranty -- Extended Warranty -- Maintenance Contract -- Outsourcing Rail Maintenance through Maintenance Contracts - A Case Study.
520 _aThis volume presents concepts, policies and cost models for various long-term warranty and maintenance contracts. It offers several numerical examples for estimating costs to both the manufacturer and consumer. Long-term warranties and maintenance contracts are becoming increasingly popular, as these types of aftersales services provide assurance to consumers that they can enjoy long, reliable service, and protect them from defects and the potentially high costs of repairs. Studying long-term warranty and service contracts is important to manufacturers and consumers alike, as offering long-term warranty and maintenance contracts produce additional costs for manufacturers / service providers over the product's service life. These costs must be factored into the price, or the manufacturer / dealer will incur losses instead of making a profit. On the other hand, the buyer / consumer needs to weigh the cost of maintaining it over its service life and to decide whether or not these policies are worth purchasing. There are a number of complexities involved in developing failure and cost models for these policies due to uncertainties concerning the service life, usage pattern, maintenance work and long-term costs of rectifications. Mathematical models for predicting failures and expected costs for various one-dimensional long-term warranty policies are developed at the system level and analyzed by taking into account the uncertainties in connection with longer coverage periods and the rectification costs over the warranty period. Failures and costs are modeled using stochastic techniques and illustrated by means of numerical examples for estimating costs to the manufacturer and consumer. Various rectification policies are proposed and analyzed. The models developed here can be used to aid in managerial decisions on purchasing products with long-term warranty policies and maintenance contracts or outsourcing maintenance.
650 0 _aEngineering.
650 0 _aOrganization.
650 0 _aPlanning.
650 0 _aEngineering economics.
650 0 _aEngineering economy.
650 0 _aQuality control.
650 0 _aReliability.
650 0 _aIndustrial safety.
650 1 4 _aEngineering.
650 2 4 _aEngineering Economics, Organization, Logistics, Marketing.
650 2 4 _aOrganization.
650 2 4 _aQuality Control, Reliability, Safety and Risk.
700 1 _aChattopadhyay, Gopinath.
_eauthor.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9783319162706
830 0 _aSpringerBriefs in Applied Sciences and Technology,
_x2191-530X
856 4 0 _uhttp://dx.doi.org/10.1007/978-3-319-16271-3
912 _aZDB-2-ENG
942 _cEBK
999 _c57011
_d57011