000 05058nam a22005535i 4500
001 978-3-319-14980-6
003 DE-He213
005 20200421112049.0
007 cr nn 008mamaa
008 150106s2015 gw | s |||| 0|eng d
020 _a9783319149806
_9978-3-319-14980-6
024 7 _a10.1007/978-3-319-14980-6
_2doi
050 4 _aHD9980-9990
072 7 _aKNS
_2bicssc
072 7 _aBUS070080
_2bisacsh
082 0 4 _a338.4
_223
245 1 0 _aExploring Services Science
_h[electronic resource] :
_b6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings /
_cedited by Henriqueta N�ovoa, Monica Drăgoicea.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2015.
300 _aXII, 352 p. 79 illus.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aLecture Notes in Business Information Processing,
_x1865-1348 ;
_v201
505 0 _aTowards a Framework of Influence Factors for Value Co-creation in Service Systems -- Towards Contributory Development by the Means of Services as Common Goods -- Knowledge Sharing and Value Co-creation: Designing a Service System for Fostering Inter-generational Cooperation -- Towards a Cyberinfrastructure for Social Science Research Collaboration: The Service Science Approach -- Evolution and Overview of Linked USDL -- An Agile BPM System for Knowledge-Based Service Organizations -- A SoaML Approach for Derivation of a Process-Oriented Logical Architecture from Use Cases -- A Service Oriented Architecture for Total Manufacturing Enterprise Integration -- On the Necessity and Nature of E-Mobility Services - Towards a Service Description Framework -- Towards the Alignment of a Detailed Service-Oriented Design and Development Methodology with ITIL v.3 -- How Social Responsibility Influences Innovation of Service Firms: An Investigation of Mediating Factors -- Verifying the Image-Dominant (ID) Logic Through Value Cross-Creation Between Social and Imagined Communities -- E-Health and Value Co-creation: The Case of Electronic Medical Record in an Italian Academic Integrated Hospital -- Service Convenience on Call Centers: Impacts on Repurchase -- Tourism as a Life Experience: A Service Science Approach -- Technological Trends in the Sport Field: Which Application Areas and Challenges? -- Shared Services: Exploring the New Frontier -- Towards a Conceptual Framework for Classifying Visualisations of Data from Urban Mobility Services -- Agent Based Simulation of Trust Dynamics in Dependence Networks -- Towards an IT-Based Coordination Platform for the German Emergency Medical Service System -- Education on Service Science Management and Engineering: A Comparative Analysis -- Business School Innovation Through a Service Science Approach: Organizational and Performance Measurement Issues -- Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations -- Interrelations of Success Factors for Selling Product-Service Systems from a Solution Sales Perspective -- How to Encourage the Use of Public Transport? A Multiservice Approach Based on Mobile Technologies -- Relationship Bonds and Customer Loyalty: A Study Across Different Service Contexts -- Exploring Opportunities to Improve Retail Store Quality Using RSQS.
520 _aThis book contains the refereed proceedings of the 6th International Conference on Exploring Service Science (IESS), held in Porto, Portugal, in February 2015. Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. The 27 full papers accepted for IESS were selected from 69 submissions. The papers consider the topics service innovation, service exploration, service design, IT-based service engineering, and service sustainability.
650 0 _aBusiness.
650 0 _aInformation technology.
650 0 _aBusiness
_xData processing.
650 0 _aService industries.
650 0 _aSoftware engineering.
650 0 _aApplication software.
650 1 4 _aBusiness and Management.
650 2 4 _aServices.
650 2 4 _aInformation Systems Applications (incl. Internet).
650 2 4 _aIT in Business.
650 2 4 _aSoftware Engineering.
650 2 4 _aComputer Appl. in Administrative Data Processing.
700 1 _aN�ovoa, Henriqueta.
_eeditor.
700 1 _aDrăgoicea, Monica.
_eeditor.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9783319149790
830 0 _aLecture Notes in Business Information Processing,
_x1865-1348 ;
_v201
856 4 0 _uhttp://dx.doi.org/10.1007/978-3-319-14980-6
912 _aZDB-2-SCS
942 _cEBK
999 _c57080
_d57080