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020 _a9783319604862
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024 7 _a10.1007/978-3-319-60486-2
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082 0 4 _a658.5
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245 1 0 _aAdvances in The Human Side of Service Engineering
_h[electronic resource] :
_bProceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA /
_cedited by Louis E. Freund, Wojciech Cellary.
250 _a1st ed. 2018.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2018.
300 _aXIII, 240 p. 50 illus.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
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_2rda
490 1 _aAdvances in Intelligent Systems and Computing,
_x2194-5365 ;
_v 601
520 _a This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
650 0 _aIndustrial Management.
_95847
650 0 _aUser interfaces (Computer systems).
_911681
650 0 _aHuman-computer interaction.
_96196
650 0 _aService industries.
_955119
650 0 _aComputational intelligence.
_97716
650 1 4 _aIndustrial Management.
_95847
650 2 4 _aUser Interfaces and Human Computer Interaction.
_931632
650 2 4 _aServices.
_955120
650 2 4 _aComputational Intelligence.
_97716
700 1 _aFreund, Louis E.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
_958140
700 1 _aCellary, Wojciech.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
_958141
710 2 _aSpringerLink (Online service)
_958142
773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9783319604855
776 0 8 _iPrinted edition:
_z9783319604879
830 0 _aAdvances in Intelligent Systems and Computing,
_x2194-5365 ;
_v 601
_958143
856 4 0 _uhttps://doi.org/10.1007/978-3-319-60486-2
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