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020 _a9783319419473
_9978-3-319-41947-3
024 7 _a10.1007/978-3-319-41947-3
_2doi
050 4 _aQ342
072 7 _aUYQ
_2bicssc
072 7 _aTEC009000
_2bisacsh
072 7 _aUYQ
_2thema
082 0 4 _a006.3
_223
245 1 0 _aAdvances in The Human Side of Service Engineering
_h[electronic resource] :
_bProceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA /
_cedited by Tareq Z. Ahram, Waldemar Karwowski.
250 _a1st ed. 2017.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2017.
300 _aXII, 364 p. 114 illus., 76 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aAdvances in Intelligent Systems and Computing,
_x2194-5365 ;
_v494
505 0 _aPeople-Centered Service Systems -- Cognitive Workload to Performance During Human-Computer Interactions -- Data-Driven Services in Omni-Channel Customer Relations -- Multi-Sided Measurement of Service System -- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services -- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face. .
520 _aThis book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
650 0 _aComputational intelligence.
_97716
650 0 _aIndustrial Management.
_95847
650 0 _aEconomic sociology.
_958800
650 0 _aOperations research.
_912218
650 0 _aUser interfaces (Computer systems).
_911681
650 0 _aHuman-computer interaction.
_96196
650 1 4 _aComputational Intelligence.
_97716
650 2 4 _aIndustrial Management.
_95847
650 2 4 _aEconomic Sociology.
_958801
650 2 4 _aOperations Research and Decision Theory.
_931599
650 2 4 _aUser Interfaces and Human Computer Interaction.
_931632
700 1 _aAhram, Tareq Z.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
_958802
700 1 _aKarwowski, Waldemar.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
_958803
710 2 _aSpringerLink (Online service)
_958804
773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9783319419466
776 0 8 _iPrinted edition:
_z9783319419480
830 0 _aAdvances in Intelligent Systems and Computing,
_x2194-5365 ;
_v494
_958805
856 4 0 _uhttps://doi.org/10.1007/978-3-319-41947-3
912 _aZDB-2-ENG
912 _aZDB-2-SXE
942 _cEBK
999 _c80220
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