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020 _a9783031021909
_9978-3-031-02190-9
024 7 _a10.1007/978-3-031-02190-9
_2doi
050 4 _aQA76.9.U83
050 4 _aQA76.9.H85
072 7 _aUYZ
_2bicssc
072 7 _aCOM079010
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_223
100 1 _aKarat, Clare-Marie.
_eauthor.
_4aut
_4http://id.loc.gov/vocabulary/relators/aut
_980747
245 1 0 _aDesigning and Evaluating Usable Technology in Industrial Research
_h[electronic resource] :
_bThree Case Studies /
_cby Clare-Marie Karat, John Karat.
250 _a1st ed. 2010.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2010.
300 _aXIII, 102 p.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aSynthesis Lectures on Human-Centered Informatics,
_x1946-7699
505 0 _aIntroduction: Themes and Structure of the Book -- Case Study 1: Conversational Speech Technologies: Automatic Speech Recognition (ASR) -- Case Study 2: Personalization in eCommerce -- Case Study 3: Security and Privacy Policy Management Technologies -- Insights and Conclusions -- The Future of Industrial HCI Research.
520 _aThis book is about HCI research in an industrial research setting. It is based on the experiences of two researchers at the IBM T. J. Watson Research Center. Over the last two decades, Drs. John and Clare-Marie Karat have conducted HCI research to create innovative usable technology for users across a variety of domains. We begin the book by introducing the reader to the context of industrial research as well as a set of common themes or guidelines to consider in conducting HCI research in practice. Then case study examples of HCI approaches to the design and evaluation of usable solutions for people are presented and discussed in three domain areas: - item Conversational speech technologies, - item Personalization in eCommerce, and - item Security and privacy policy management technologies In each of the case studies, the authors illustrate and discuss examples of HCI approaches to design and evaluation that worked well and those that did not. They discuss what was learned over time about different HCI methods in practice, and changes that were made to the HCI tools used over time. The Karats discuss trade-offs and issues related to time, resources, and money and the value derived from different HCI methods in practice. These decisions are ones that need to be made regularly in the industrial sector. Similarities and differences with the types of decisions made in this regard in academia will be discussed. The authors then use the context of the three case studies in the three research domains to draw insights and conclusions about the themes that were introduced in the beginning of the book. The Karats conclude with their perspective about the future of HCI industrial research. Table of Contents: Introduction: Themes and Structure of the Book / Case Study 1: Conversational Speech Technologies: Automatic Speech Recognition (ASR) / Case Study 2: Personalization in eCommerce / Case Study 3: Security and Privacy Policy Management Technologies / Insights and Conclusions / The Future of Industrial HCI Research.
650 0 _aUser interfaces (Computer systems).
_911681
650 0 _aHuman-computer interaction.
_96196
650 1 4 _aUser Interfaces and Human Computer Interaction.
_931632
700 1 _aKarat, John.
_eauthor.
_4aut
_4http://id.loc.gov/vocabulary/relators/aut
_980748
710 2 _aSpringerLink (Online service)
_980749
773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9783031010620
776 0 8 _iPrinted edition:
_z9783031033186
830 0 _aSynthesis Lectures on Human-Centered Informatics,
_x1946-7699
_980750
856 4 0 _uhttps://doi.org/10.1007/978-3-031-02190-9
912 _aZDB-2-SXSC
942 _cEBK
999 _c85029
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