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024 7 _a10.1007/978-3-030-39540-7
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082 0 4 _a006.35
_223
245 1 0 _aChatbot Research and Design
_h[electronic resource] :
_bThird International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers /
_cedited by Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzaeg.
250 _a1st ed. 2020.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2020.
300 _aXII, 273 p. 52 illus., 22 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aInformation Systems and Applications, incl. Internet/Web, and HCI,
_x2946-1642 ;
_v11970
505 0 _aConversational Agents in Healthcare: Using QCA to Explain Patients' Resistance to Chatbots for Medication -- An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots - the DBpedia Chatbot -- Privacy Concerns in Chatbot Interactions -- Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice -- The Conversational Agent "Emoty" Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine -- Gender Bias in Chatbot Design -- Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web -- Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD -- Towards Chatbots to Support Bibliotherapy Preparation and Delivery -- CivicBots - Chatbots for Supporting Youth in Societal Participation -- Using Theory of Mind to Assess Users' Sense of Agency in Social Chatbots -- Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context -- Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues -- Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives -- Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluation -- Chatbots for the Information Acquisition at Universities - A Student's View on the Application Area -- A Configurable Agent to Advance Peers' Productive Dialogue in MOOCs -- Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings - Experiences from a Field Study.
520 _aThis book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.
650 0 _aNatural language processing (Computer science).
_94741
650 0 _aComputer networks .
_931572
650 0 _aComputer science.
_99832
650 0 _aComputer programming.
_94169
650 0 _aLogic programming.
_92730
650 0 _aCompilers (Computer programs).
_93350
650 1 4 _aNatural Language Processing (NLP).
_931587
650 2 4 _aComputer Communication Networks.
_993845
650 2 4 _aTheory of Computation.
_993846
650 2 4 _aProgramming Techniques.
_993847
650 2 4 _aLogic in AI.
_933012
650 2 4 _aCompilers and Interpreters.
_931853
700 1 _aFølstad, Asbjørn.
_eeditor.
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_993849
700 1 _aAraujo, Theo.
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700 1 _aPapadopoulos, Symeon.
_eeditor.
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_993851
700 1 _aLaw, Effie Lai-Chong.
_eeditor.
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_993852
700 1 _aGranmo, Ole-Christoffer.
_eeditor.
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_993853
700 1 _aLuger, Ewa.
_eeditor.
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_993854
700 1 _aBrandtzaeg, Petter Bae.
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_993855
710 2 _aSpringerLink (Online service)
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773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
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776 0 8 _iPrinted edition:
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830 0 _aInformation Systems and Applications, incl. Internet/Web, and HCI,
_x2946-1642 ;
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_993859
856 4 0 _uhttps://doi.org/10.1007/978-3-030-39540-7
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