Non-Linguistic Analysis of Call Center Conversations (Record no. 54596)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02340nam a22005295i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 978-3-319-00897-4 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200421111654.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140802s2015 gw | s |||| 0|eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9783319008974 |
| -- | 978-3-319-00897-4 |
| 082 04 - CLASSIFICATION NUMBER | |
| Call Number | 621.382 |
| 100 1# - AUTHOR NAME | |
| Author | Kopparapu, Sunil Kumar. |
| 245 10 - TITLE STATEMENT | |
| Title | Non-Linguistic Analysis of Call Center Conversations |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | XII, 83 p. 47 illus., 26 illus. in color. |
| 490 1# - SERIES STATEMENT | |
| Series statement | SpringerBriefs in Electrical and Computer Engineering, |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Remark 2 | Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://dx.doi.org/10.1007/978-3-319-00897-4 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | eBooks |
| 264 #1 - | |
| -- | Cham : |
| -- | Springer International Publishing : |
| -- | Imprint: Springer, |
| -- | 2015. |
| 336 ## - | |
| -- | text |
| -- | txt |
| -- | rdacontent |
| 337 ## - | |
| -- | computer |
| -- | c |
| -- | rdamedia |
| 338 ## - | |
| -- | online resource |
| -- | cr |
| -- | rdacarrier |
| 347 ## - | |
| -- | text file |
| -- | |
| -- | rda |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Engineering. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Computational linguistics. |
| 650 #0 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Linguistics. |
| 650 14 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Engineering. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Signal, Image and Speech Processing. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Language Translation and Linguistics. |
| 650 24 - SUBJECT ADDED ENTRY--SUBJECT 1 | |
| -- | Linguistics, general. |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| -- | 2191-8112 |
| 912 ## - | |
| -- | ZDB-2-ENG |
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