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Non-Linguistic Analysis of Call Center Conversations [electronic resource] / by Sunil Kumar Kopparapu.

By: Kopparapu, Sunil Kumar [author.].
Contributor(s): SpringerLink (Online service).
Material type: materialTypeLabelBookSeries: SpringerBriefs in Electrical and Computer Engineering: Publisher: Cham : Springer International Publishing : Imprint: Springer, 2015Description: XII, 83 p. 47 illus., 26 illus. in color. online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9783319008974.Subject(s): Engineering | Computational linguistics | Linguistics | Engineering | Signal, Image and Speech Processing | Language Translation and Linguistics | Linguistics, generalAdditional physical formats: Printed edition:: No titleDDC classification: 621.382 Online resources: Click here to access online
Contents:
Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
In: Springer eBooksSummary: The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
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Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

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